47 Jobs in RESTON, VA
OVHcloud is Hiring a Communications Specialist Near Reston, VA
- Professionally Clear and Concise – Take confusing internal acronyms and technical speak and turn that into intentional and targeted information that our customers require to run their business efficiently, cutting out the clarifying back and forth between OVHcloud and our customers.
- Customer Centric Mindset – Identify key opportunities in the Support and Product Operational BAU to focus on creating clear and concise delivery of information to inform our customers of the right information at the right time. Be the customer’s biggest advocate when working complex cases with other OVHcloud teams.
- Efficiency is Key – Handle recurring tasks with a standardized approach, creating templated content with plug and play variables that allow our teams to focus on customer operational tasks and allow the customer to make informed decisions with what they are given. Responsible for the customer communications from our change management process, incident management process and certain areas of the product lifecycles at OVHcloud US.
- Questioning Mindset – Ask questions of your customers and peers to ensure a clear understanding of how things work and how to move forward. Seize any opportunity to improve processes and procedures to positively impact the customer experience.
- Expanding your Knowledge – Stay up to date with company and industry changes and training. This includes internal and external training resources. We encourage test accounts and being a part of user acceptance testing.
- Bachelor’s degree in business, communications, or a related field; equivalent years of experience considered in lieu of degree.
- 2 years of experience in information technology and/or a data center environment.
- Excellent written English and speaking English skills are mission critical.
- Ability to use Internal acronyms and translate to external services, functions, or requirements.
- Ability to communicate effectively (listening, presenting, and questioning).
- Must have strong attention to detail and process oriented.
- Customer perspective. Be willing to put yourself through the customer experience to identify the opportunities OVHcloud has towards improving communications with our customers.
- Strong organization to assist with staying focused and on task.
- Ability to question technical documentations and challenge the details/needs.
- Knowledge of the OVHcloud customer and support experience
- Basic understanding of OVHcloud hardware and the teams supporting it all.
- Ability to work on your own and in a fast-paced team environment.
- Knowledge of customer support or customer relationship management systems, such as Zendesk, HelpDesk, SalesForce, ServiceNow.
- ITIL certified
- Working experience with servers, server hardware, SaaS or IaaS or PaaS background.
Job Summary
Full Time
IT Outsourcing & Consulting
$119k-148k (estimate)
05/12/2024
08/08/2024
ovh.com
ROUBAIX, HAUTS-DE-FRANCE
1,000 - 3,000
1999
Private
HENRYK KLABA
$500M - $1B
IT Outsourcing & Consulting
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About OVHcloud
OVHcloud is a cloud computing company that manufactures and distributes virtual private servers, storage and backup equipment for businesses.
The job skills required for Communications Specialist include Attention to Detail, Communicates Effectively, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Communications Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Communications Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Communications Specialist positions, which can be used as a reference in future career path planning. As a Communications Specialist, it can be promoted into senior positions as a Communications Representative V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Communications Specialist. You can explore the career advancement for a Communications Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Communications Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Communications Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Communications Specialist job description and responsibilities
A communications specialist takes charge of addressing the public by coming up with various strategic campaigns, newsletters, public correspondence, press releases, and advertisements.
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Communications Specialist are responsible for a broad range of duties related to content and messaging.
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Communications specialists may also manage an organization’s social media presence.
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Developed, managed strategic communications plans for federal programs that built capture momentum among key stakeholder audiences from Congress to end-users.
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They must manage the flow of communications across different departments, all while prioritizing timeliness and accuracy.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Communications Specialist jobs
A Communications Specialist should also be a part of the various networking groups and achieve these common professional certifications.
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Communications specialists often spend time writing, editing, and sharing content with different audiences.
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Larger companies will offer their communication specialists higher salaries.
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Learn Excellent verbal communications and presentation skills.
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Ask questions only to ensure understanding of organization.
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Step 3: View the best colleges and universities for Communications Specialist.
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